FAQ
Company
Where are you located?
Stockholm, Sweden.
How many are you?
We are in total 3 people working at Tree of Tales — Chris, Kicki & Viktor.
Do you have a physical store?
We don't have a traditional retail store, but you're welcome to pick up your order directly from our printing facility! Just let us know when you'd like to swing by, and we'll have it ready.
How can I contact you?
For general inquiries, please reach out to us at hello@treeoftales.se. If you need support with an order or product, you can email us directly at support@treeoftales.se.
Products
Are your products officially licensed by any specific game company?
No, our products are independently designed and created for use with a range of tabletop miniature wargames. They are not affiliated with, endorsed by, or intended to replace any official products from any specific game company. These tokens are intended to assist players in tracking in-game effects and statuses, similar to using markers or notes. Rulebooks and other official game materials are still required for gameplay.
Where are your products designed and manufactured?
Everything is made in our own facility in Stockholm, Sweden.
Do the products require assembly?
No, our products come pre-assembled. We take care of putting everything together for you before shipping, so you can dive straight into your games.
What material are your products made of?
All of our 3D printed products are made from durable PLA filament. Some items also include magnets, strong glue, and vegan felt lining for added functionality. Read more here.
Shipping & Returns
Do you ship internationally? Where do you ship?
Yes, we offer international shipping to bring our unique gaming accessories to players worldwide. To see if we ship to your specific location and to determine shipping costs and estimated delivery times, please proceed to checkout. Your shipping options and associated costs will be calculated based on your address before you finalize your purchase.
If you have any specific questions about shipping to your country, feel free to contact us at support@treeoftales.se
How long does it take to process and ship my order?
Since most of our items are made to order, there's a production period before shipping:
- For standard orders: Please allow up to 2 weeks for us to print and assemble your order before it ships.
- For customized orders: These can take up to 4 weeks to complete due to custom artwork, test-printing, or other extra handling times.
Once your order is ready and shipped, you'll receive a shipping confirmation with tracking information.
What shipping carriers do you use?
PostNord
What is your return policy?
We accept returns for eligible, non-personalized items if you get in touch within 14 days of receiving your order.
Find our full return policy, including instructions for starting a return and details on exceptions for personalized products, on our Return & Refund policy.
What if I received a broken or incorrect product?
If your product is broken or incorrect, please email us a clear photo of it at support@treeoftales.se. We'll get a replacement sent out to you as quickly as possible.
Can I cancel my order?
If you wish to cancel your order before we have begun printing (within the first 24 hours of placing the order), please contact us immediately at support@treeoftales.se.
While we will do our best to accommodate such requests, please understand that once production has started, cancellation may not be possible, or we may need to retain a portion of the payment to cover material and labor costs already incurred.