FAQ

Ordering

How long does it take to get my order?

All our products are made to order. Production typically takes up to 2 weeks, after which your order is shipped with a tracking number. Delivery time then depends on your location.

  • 🇪🇺 EU customers, there are no additional duties or taxes. You only pay the listed price and shipping.
  • 🇺🇸 US customers, all import duties and taxes are included in the price. No surprise fees at delivery.
  • 🌍 International orders, customs duties and taxes may apply and are the customer's responsibility.

What currencies and payment methods do you accept?

We support a wide range of international currencies including USD, EUR, GBP, CAD, AUD, SEK, JPY, and many others. You can select your preferred currency using the country/region selector at the bottom of our website.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and several other payment methods. All available options will be displayed during checkout.

Can I cancel my order?

If you wish to cancel your order before we have begun printing (within the first 24 hours of placing the order), please contact us immediately at support@treeoftales.se.

While we will do our best to accommodate such requests, please understand that once production has started, cancellation may not be possible, or we may need to retain a portion of the payment to cover material and labor costs already incurred.

What if I chose the wrong colour?

Get in touch at support@treeoftales.se as soon as possible. If we haven't started printing yet, we can update your order. Once production has begun, changes may not be possible since every item is printed to your specification.

Do you offer bulk discounts?

Yes! If you're organising a tournament or event and looking for prizes or sponsorship, check out our Partnerships & Events page. If you're ordering custom gear for a team, visit our Team Orders page. For anything else, reach out at hello@treeoftales.se we're always happy to work something out.

Do you sell gift cards?

We do! Digital gift cards are delivered by email and can be used on anything in the shop.

Shipping & Tracking

Do you ship internationally?

Yes, we offer international shipping to bring our unique gaming accessories to players worldwide. To see if we ship to your specific location and to determine shipping costs and estimated delivery times, please proceed to checkout. Your shipping options and associated costs will be calculated based on your address before you finalize your purchase.

If you have any specific questions about shipping to your country, feel free to contact us at support@treeoftales.se

What shipping carriers do you use?

PostNord handles all our shipments from Stockholm. Once your order ships, you'll receive a tracking number via email.

How do I track my international order?

Look for a 13-character tracking code in your shipping confirmation email or your account. Enter it at postnord.se/en under "Track & Trace".

Once your parcel arrives in your country, PostNord hands it over to your local postal service for final delivery.

USPS in the US, Canada Post in Canada, Australia Post in Australia, and so on. The same tracking number works on your local carrier's tracking page, which often shows more detail for the final stretch than PostNord does.

Expected delivery times after shipping:

  • USA: 5–10 business days
  • Europe: 3–7 business days
  • Canada: 5–10 business days
  • Australia: 7–12 business days

No updates for several days? That's normal during international transit. Packages can go 5–7 days without scanning, especially around the carrier handover. Still no package after 14+ business days? Contact us at support@treeoftales.se and we'll sort it out.

Products & Customisation

Do you offer custom colors or personalization?

Yes! We have 28 colours to choose from across our range, and you pick your combination when you order. For custom logos, select the 'custom logo' option on the product page and upload your design — no need to email us. It's all part of the ordering process.

What material are your products made of?

All of our 3D printed products are made from durable PLA filament. Some items also include magnets, strong glue, and vegan felt lining for added functionality. Read more on our Materials & Manufacturing page.

How should I care for my products?

Not much needed. Just keep them away from sustained heat. PLA is tough in everyday use but can soften above ~55°C, so don't leave your gear in a hot car in summer or in direct sunlight for long periods. Wipe clean with a dry or slightly damp cloth.

What dice sizes do your storage solutions accommodate?

The Battlebox is designed for D6 dice and comes in 5 different variations to store either 12mm or 16mm D6 dice — it's fully modular so you can switch between sizes. Check individual product pages for specific dimensions and compatibility details

How strong are the magnets in your products?

We use high-quality neodymium magnets that provide secure closure without being overpowering. They're strong enough to keep contents safe during transport but easy to open with one hand during gameplay. The magnetic strength won't affect nearby electronic devices.

Do the products require assembly?

No, our products come pre-assembled. We take care of putting everything together for you before shipping, so you can dive straight into your games.

Are your products officially licensed by any specific game company?

No. Our products are independently designed for use across a range of tabletop wargames. They're not affiliated with or endorsed by any game company. You'll still need your own rulebooks and game materials to play — our accessories are here to make the experience smoother.

Rules Updates

A token set I want says "Update in progress", what does that mean?

Army rules evolve, and when they do we rework the affected token sets so you always get the current version. While a set is being reworked, it's temporarily unavailable to order. Hit "Notify me" on the product page and we'll email you the moment the updated version is live. usually within a few weeks of the new rules landing.

You can see everything we're currently reworking on the Token Sets Being Updated page. Nothing there? Then everything in the shop is fully up to date.

I already own a set and the rules have changed, do I need a whole new one?

Usually not! Please email us and we can look at your case specifically

Return & Issues

What is your return policy?

We accept returns for eligible, non-personalized items if you get in touch within 14 days of receiving your order.

Find our full return policy, including instructions for starting a return and details on exceptions for personalized products, on our Return & Refund policy.

What if I received a broken or incorrect product?

If your product is broken or incorrect, please email us a clear photo of it at support@treeoftales.se. We'll get a replacement sent out to you as quickly as possible.

Teams, Events & Partnerships

Can I order for my team?

Yes! We do fully custom team orders — Battleboxes, rulers, tokens, and more in your team colours with player names and your logo. Learn more about team orders →

Do you sponsor events or tournaments?

Yes — we partner with tournament organisers and communities of all sizes, from local leagues to national championships. See our partnership options →

About Us

Where are you located?

Stockholm, Sweden. Every product is designed, printed, and assembled in-house here.

How many are you?

We're currently people at Tree of Tales, Kicki & Chris.

Do you have a physical store?

We don't have a traditional retail store, but you're welcome to pick up your order directly from our printing facility! Just let us know when you'd like to swing by, and we'll have it ready.

Is your Etsy shop the same as this website?

Yes. Same team, same workshop, same products. Ordering here on treeoftales.se gives you the full colour and customisation options, and it supports us directly.

How can I contact you?

For general inquiries, please reach out to us at hello@treeoftales.se. If you need support with an order or product, you can email us directly at support@treeoftales.se.